Falmouth Energy has provided our oil and maintained our furnace here for 5 years without any trouble. The furnace man explained tips about maintaining our hot-water heating system to make sure the boiler pipes do not get clogged. They also managed installation of an on-demand water heater with no issues. In my experience, they have always been courteous and prompt, and we have never run out of oil. I definitely recommend them.
Recently I had Falmouth Energy check and clean our heating system. The technician that performed the service was very polite and knowledgeable about our furnace. However, when asked to install a new WiFi thermostat, his knowledge was far from proficient. Instead of admitting his unfamiliarity with the unit or contact someone else immediately for answers, he ate up over two hours of time for which I was billed. Even with the thermostat uninstalled I was billed for the time. After speaking with owner of company, an amount covering furnace cleaning was agreed. Invoice received was for a much higher amount. To say the least I have found another company that promises to deliver what they promise.
I had them install a natural gas direct vent heater. They started the project in April and it's now the end of October and it still isn't done. I wish I could say this is unique, but it has happened with every project we have had them do. Do not use this company; find someone else to do the work!
Single Falmouth Mom 4 kids...I ordered 100 gallons of oil. They delivered 160 in error and now they have taken me to court twice to collect for the 60 gallons I never ordered. Terrible community relations and lack of accountability when they make an error.
Falmouth Energy is a US General Contractor based in Falmouth, Massachusetts. Falmouth Energy is located at 21 N Main St, Falmouth, MA 02540, USA.
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